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What scr88 Does With Your Personal Information

When you open an account with scr88, we collect only what we need to run your account, process payments via Touch 'n Go eWallet, Boost, or GrabPay, and keep your access secure.

No data sold to third partiesEncrypted account storageTouch 'n Go eWallet, Boost, GrabPay payment data handled separatelyData request handled via live chatAvailable where local law permits
scr88 What scr88 Does With Your Personal Information
REACH US DIRECTLY

How to Contact Us About Your Data

If you have a question about what data scr88 holds on your account, want to update your details, or need to make a data removal request, our support team handles these directly. Reach us through live chat on the site, via email, or through the in-app message centre on your mobile device. We aim to acknowledge your request and provide a response as promptly as possible.

Live Chat Start a live chat session from any page on scr88. Our team handles data queries, account verification questions, and access requests through this channel.
Email Support Send your data request or privacy concern to our support email. Include your registered account name so we can locate your record and respond accurately.
In-App Message Log into your scr88 account on mobile, head to the account section, and use the message centre to submit a privacy or data-related request directly.
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply a layered approach to protecting your account data — from how we store it to how long we keep it. Each area below outlines a specific practice so you know exactly where your information sits and who can access it.

Account Security

Account access uses OTP verification sent to your registered phone number. Login attempts from unrecognised devices trigger an additional check before your session opens.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby view. No tracking cookies are shared with advertising networks outside our platform.

Data Retention

We keep your account data for as long as your account is active. Once you close your account, we retain only what applicable rules in your jurisdiction require us to hold.

Payment Data Handling

Transaction records from Touch 'n Go eWallet, Boost, and GrabPay are stored in encrypted form. Payment processors access only the data required to complete or reverse a transaction.

Common Questions About Your Privacy at scr88

These are the questions we hear most often about how scr88 handles personal data. If your question is not covered here, reach us via live chat and we will respond with the specific detail you need.

We collect your name, phone number, email address, and the payment method details you use — for example, your Touch 'n Go eWallet or GrabPay account reference — to verify identity and process transactions.

We do not sell or rent your data. Payment processors like those handling Boost and DuitNow transfers receive only what is needed to complete your transaction and nothing beyond that.

Start a live chat on scr88 or send a request via our support email with your registered account name. We will confirm receipt and respond with the details we hold on your account.

Yes. Submit a deletion request through live chat or email. We will remove your personal data except where local law or our account rules require us to retain certain transaction records.

We use cookies to keep your session active and remember your lobby settings. You can adjust or clear cookies through your browser settings, though some site features may not work as expected after doing so.

Once your account is closed, we retain only the data that applicable rules in your jurisdiction require us to hold. Data no longer required under those rules is deleted from our records.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.